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1. Your privacy is important

Your privacy is important to us. We want to process your personal data with integrity, legality, accuracy and transparency. In this document, our privacy policy, we explain how the processing is done and what personal data is involved.

2. Who is protected by this privacy policy?

This privacy policy applies to all our customers and suppliers of Meliopus as well as when you visit our offices, websites; when you are a potential or former customer of Meliopus or a data subject of any other organization that is in contact with us. We encourage you to read this document carefully so you know why and for what purpose we process your personal data. In addition, you will find your rights and how you can exercise them. We may update our privacy policy. The most recent version can be found on our website We encourage you to regularly consult our privacy policy to stay informed of any changes. If you would like more information about privacy legislation in Belgium, please visit the website

3. What does “processing of data” mean and who is responsible for it?

Meliopus BVBA, with registered office at Witteramsdal 68, 1730 Asse, and registered with the KBO under number 0646.821.239 (hereinafter “Meliopus”) is responsible for processing your data.By ‘processing of data’ we mean any processing of personal data. The term ‘processing’ covers, among other things, the collection, recording, organization, storage, updating, modification, retrieval, consultation, use, dissemination or making available in any way, compilation, combination, archiving, erasure or eventual destruction of personal data.

4. Meliopus’ lead supervisory authority.

For Meliopus, the Belgian supervisory authority is the lead authority: Data Protection Authority, Rue du Palais 35, 1000 Brussels, +32 (0)2 274 48 00,

5. Why do we want to process your personal data?

Meliopius must comply with legal obligations

In some cases we are legally obliged to process your personal data. Here we list the most important ones:
  • Tax law
  • Commercial law
  • It is possible that we are forced to provide personal data to authorities or other third parties. For example, if this is necessary in connection with a legal obligation or to carry out a task of public interest.

Meliopus must be able to fulfill its contract with you

As a customer with us, you make use of our services or buy our products. In order to guarantee you a correct execution of our contract, we must process and manage these contracts administratively, accounting-wise and operationally. This also applies if you are our supplier. Then too we have to respect the contract and we have to process and manage the supplier contracts administratively, bookkeeping-wise and operationally. When you visit our website, we make an agreement that we will always offer you a properly functioning website. For this we place the so-called functional cookies.

Meliopus asks your permission

When you visit our website for the first time we ask your permission via our cookie banner to place our statistical, marketing and social media cookies. You can find more information about our cookie statement here. You can always withdraw your permission.

Meliopus has a legitimate interest

As a commercial company, we have legitimate interests that are the basis for processing personal data. In doing so, we pay attention to a good balance between your right to privacy and the legitimate interests of Meliopus. If you still have objections to the processing under this basic ground, you can object to these processing. We process the personal data of those involved with the prospects provided to us through a third party under our legitimate interest. New customers with our services ensures the necessary growth of our business and perfectly matches the needs of our prospective customers.

6. What personal data do we process from you and for what purposes?

From our business relations

Business relationships include our customers and suppliers. Meliopus processes the personal data of data subjects working for companies with which business is conducted. Purpose for this processing is to provide information about the services and to maintain the business relationships. In order to contact and identify you, for our customer and supplier management we process the following data: surname, first name, telephone and/or cell phone number, e-mail address, IP address and cookies.

From our prospective buyers

Our potential new customers are interested in our services. Meliopus therefore wishes to keep them informed about its services. In order to communicate with them we process the following personal data: surname, first name, telephone and/or cell phone number, e-mail address IP address, cookies.

Images from surveillance cameras are stored temporarily

We may use cameras in and around our buildings. When it comes to surveillance cameras, we respect the legal rules. You will recognize the buildings under camera surveillance by a clearly visible sticker.Image recordings are kept for a maximum of 30 days. Exceptions to this are:
  • If the recorded images are useful for proving a crime or nuisance
  • To prove damages
  • To identify a perpetrator, witness or victim

7. Do we sell or transfer your data to third parties?

We do not sell personal data to third parties nor do we pass it on to third parties unless:

To our legal successors.

We will transfer your personal data to our legal successors and affiliated companies (such as subsidiaries and sister companies), if any, for the same purposes as those stated in this privacy policy.

This is necessary for our services.

For some aspects of our services, we work with third parties or engage subcontractors. The transfer of your data only takes place for the same purposes as those of Meliopus itself. We ensure that, like us, they manage your data securely, respectfully and with due diligence.

You give us permission to do so.

If Meliopus would otherwise give personal data to third parties, this is done with an explicit communication, explaining the third party, the purposes of the transfer and processing. Where legally required, we obtain your explicit consent. You also have the possibility to oppose.

8. What are your rights and how can you exercise them?

You have many rights in the processing of your personal data. The implementation of your rights in our systems and procedures takes place at the latest 30 days after we have received your request. If for some reason this period cannot be met, we will inform you before the expiration of the original period.

You may access your personal data

You have the right to access the personal data we process about you, the purpose of the processing, where we have obtained the data and who receives the data. In this case you can also find out how long we keep the data, whether the data is used for automated decision-making and whether we intend to send the data to a country outside the European Union. We will provide you with the requested information in writing or electronically within a reasonable period of time.

You can have your data corrected/updated

It may happen that the data we process from you are not (or are no longer) correct. You can always ask to have the incorrect data corrected or supplemented with the missing data.

Right to erasure

If you believe that we are unlawfully processing the personal data then you can request that this personal data be erased. This request for erasure of personal data can be refused by Meliopus when it is justified. Examples are the exercise or substantiation of a legal claim or because of a legal obligation to keep certain data.

Right to restrict personal data

You can ask us to restrict the processing of your personal data if you suspect that the data is incorrect, the processing is unlawful or if you do not agree that we process the data under our legitimate interest. We will comply with this objection unless there are compelling reasons not to do so e.g. prevention of fraud, default of payments.

Right to object

You have the right to object to the processing of your personal data, including profiling. Processing will then be stopped, unless processing is necessary for compliance with social and fiscal legislation, to protect the interests of a third party or for the establishment, exercise or substantiation of a legal claim.

Right to data portability

You may contact us to request that the personal data you have given us be transferred to a third party.

Right to file a complaint

If you do not agree with our position, you can contact the Belgian Data Protection Authority. You can also lodge a complaint there. The contact details are Drukpersstraat 35, 1000 Brussels,

Identification of the applicant

You can exercise your rights concerning the processing of your personal data by sending a written request to the address Witteramsdal 68, 1730 Asse. Always be as specific as possible when you want to have your rights exercised. This will enable us to exercise your request correctly. To avoid someone else exercising your rights, we want to check your identity as closely as possible. Therefore, the application must always be accompanied by a document that proves that the identity of the applicant corresponds to your identity. This can be done by attaching a copy of your identity card to the application. Please make sure that your passport photo and identity card number (etc.) are blacked out, to protect your privacy. If we believe that the document provided is insufficient proof, we will inform you. We reserve the right not to accept the application until satisfactory proof has been provided.

9. How long do we keep your personal data?

We must not retain personal data for longer than is necessary to fulfill the purpose for which we are collecting it. The retention period may therefore differ for each purpose, for example in order to comply with our legal obligations or out of the legal necessity to keep certain data as evidence in the event of disputes. These archived data are of course only accessible to a limited extent. We retain the personal data of our customers and prospects for up to 15 years after the last contract or contact. After the end of the applicable retention period(s), personal data is anonymized.

10. Do we secure your data?

Meliopus BVBA does everything in its power to optimally secure your personal data and to guarantee your privacy against unauthorized use. Our employees are trained to correctly handle confidential data. We do this by means of physical, administrative, organizational and technical measures. If and to the extent that data is provided to data processors who provide services or carry out assignments on our behalf, we have agreed with these service providers that they will also secure the personal data in the best possible way. If you suspect that interaction with the website would no longer be secure, please notify us immediately. We are committed to protecting your personal data and privacy.

11. Cookies

Meliopus makes use of cookies on the website These are small information files that are stored on the device with which you visit our website, such as a computer, tablet or smartphone, when you visit the website. Where we talk about “cookies” below, we also mean other similar techniques. Cookies make it possible to recognize your web browser. This is handy, because then you don’t have to keep entering your data, indicating preferences or adjusting your settings. This also allows us to improve our website, to gain insight into visitor behavior on the website and other parties to gain insight into your surfing behavior so they can show personalized ads across multiple websites and omit unremarkable ads.Cookies do not endanger the security of your computer. We use functional, analytical and marketing cookies. With the exception of functional cookies (necessary for our website to work properly), we ask for your permission before placing these small information files. More information about which cookies we use, how long we keep them and how you can interact with them can be found on our cookie statement.